A life of courage, joy and independence.
Seeking a challenging role as a Business Analyst, Business Systems Analyst or Project Manager in a growing organization with state-of-the-art IT infrastructure development needs.
IT service professional specializing in planning, design, transition and continued service improvement of IT business infrastructure, serving the needs of private and public sector industry. Talented and accomplished professional with experience building a collaborative bridge between business, IT, and operations. Key strengths are managing collaborative sessions for clarifying business strategic goals, requirements elicitation, business process modeling, process re-engineering, business information mapping and identifying key performance indicators. Independent big picture thinker who can create a business strategy in the form of programs and projects.
I am comfortable and competent in leadership through every stage of the service delivery lifecycle. I’m at my best with complex, challenging projects requiring the help of many process practitioners who’s activities I can assist, guide and manage through personal interface and regular project status meetings. My best skill though is with the all-important interface with both technical and non-technical customers and stakeholders, who’s value goals I must understand and to whom I must clearly and accurately explain realistic IT solutions in language which is meaningful, relevant and complete, and which gives them reassurance that IT has their best near and long-term interests in mind.
Business Systems Analyst III 2014-present
Current employer name available upon request
Working on behalf of the Information Technology group, I delivered on projects of various size; including analysis and documentation of new organizational processes, reports for management on new technology, and working as project manager for major department deliverables. Examples of my work include working as technical project manager for the deployment of new Microsoft email and instant messaging services to replace the organization’s legacy GroupWise mail server. Our team successfully delivered three new mission critical services over three months to a department of several thousand users. The project was completed without schedule slips or downtime while helping users traverse a significant new service learning curve. I also successfully delivered a comprehensive technology roadmap to an audience of senior-level executives. This roadmap document was designed to superimpose the organization’s high-level business initiatives as well as department goals onto a timeline of IT project completion and service upgrade dates.
My objective as a Business Systems Analyst II was the effective delivery of improved communication between the business and technical units of our organization, leading to improvements in project scope, execution and implementation. In addition, I sought to help non-technical senior management to better understand the processes of IT and how these relate to our department’s ability to maintain current foundation infrastructure while working to add new products and services to satisfy the needs of our business customers.
Project Manager/Lead Content Developer 1996-2003
Santa Barbara, California
I led the planning, development and implementation of service solutions for complex, distributed architecture infrastructure being deployed worldwide at many of the world’s largest telecommunications companies. I was directly responsible for sourcing information from engineers regarding new and changed features and architecture, as well as working with representatives from other departments to ensure the company communicated an accurate and consistent product message to all external customers. In this role I participated and led in the development of a complete service offering for the following products: Openwave Email Mx, Openwave Domain Name System (DNS) server and the Openwave Lightweight Directory Applications Protocol (LDAP) system.
My main objective while working at Software.com/Openwave Systems was to ensure that our customers were prepared for live operation of our products in their high-end production environments. This was accomplished through the establishment of good working relationships at the earliest stage of engagement, a thorough understanding of the needs of the customer and their users and complete training and support of their deployment and operations personal. Continued customer satisfaction was ensured through regular follow-up meetings and reviews which helped ensure our team was providing the level and quality of service necessary throughout the entire service lifecycle.
My work at Openwave Systems included on-site deployment to many large ISP and telecommunications companies such as AT&T (USA), Verizon (USA), Nortel (Canada), British Telcom (U.K.), T-Mobile (The Netherlands), Nexus (Switzerland), Orange S.A. (France), Telefónica (Spain), NTT Docomo (Japan), KDDI (Japan), Telekom Malaysia, Digicel (Jamaica) among many others.
Project Manager and Lead Curriculum Developer 2008-2013
Seibi Gakuen private schools
The mission of Seibi Gakuen is to prepare Japanese K-12 students for entrance into some of Japan’s most prestigious and competitive universities, with English being a key element in the school curriculum. My role was in the identification of educational requirements through input and interface with the school’s English faculty, administration as well as research into proven teaching methodologies, followed by the design, training and implementation of new and updated course curriculum. The most challenging part of this job was keeping objectives and tasks on-track an in-line with expectations in a cross-cultural, mixed language work environment.
Business Owner 2003-2008
Suruga Trading Service (STS)
I developed Suruga Trading Services as an in-country interface and manufactured goods supplier for businesses outside Japan which required a reliable, English-friendly partner in the discovery and procurement of difficult-to-source Japanese products.
Quality Assurance Tester 1994-1996
Santa Barbara, California
Responsible to test and certify AOL’s NaviServer and NaviPress software products. Worked with other QA staff as well as development engineers to design and implement software test plans, record and share results and benchmark product performance capabilities.
Life Skills Instructor 1991-1994
Responsible to teach independent living skills to developmentally disabled adults. I was responsible to assist in the assessment of client needs and capabilities and then help design and implement skills training plans designed to prepare our clients to move from an institutional setting into their own assisted-living apartment and to pursue and maintain work in the community.
Regional Alliance for Information Networking (RAIN)
Santa Barbara, California
Rain.org is a non-profit organization dedicated to providing on-line educational services to the Internet community, specifically to schools and organizations which assist the disabled. My role at RAIN was in the development and delivery of community Internet training classes targeting students, volunteer organizations and the disabled and designed to help them access and use the Internet.
TCP/IP, SMTP, POP/IMAP, HTTP, SNMP, X.500 and LDAP, SSL/TLS, SAS
Highly skilled and experience videographer capable of producing professional quality presentations and engaging educational tutorials. I have extensive experiencing in planning, shooting and performing in more than 3000 standalone video productions.
**References available upon request**